Terms and Conditions Last updated: 31 July 2026 1. About us This website is operated by Lewis Lloyd Suckling trading as Facts in Play, a sole trader in England. Our customer-service email is hello.factsinplay@gmail.com. Our business and service address is Stirchley House, 21 Reddicap Trading Estate, Sutton Coldfield, West Midlands, B75 7BU, United Kingdom. 2. These terms These Terms and Conditions apply when you use this website or order goods from us. Please read them before placing an order. Nothing in these terms limits the legal rights available to you as a consumer. 3. Our products We sell independently created trivia, puzzle and activity books. Product images and descriptions are provided to help you choose, but colours may vary slightly between screens and printed copies. Club-focused and other fan-themed books are unofficial fan publications. They are not endorsed by, sponsored by, or affiliated with any relevant club, league, governing body, artist, record label or other rights holder unless a product page expressly says otherwise. 4. Personalised products If you request personalisation, you are responsible for checking that all names, wording and other details you submit are accurate. We may refuse wording that is unlawful, abusive, discriminatory, infringing or otherwise inappropriate. A clearly personalised product normally cannot be cancelled merely because you change your mind, but your statutory rights still apply if it is faulty, damaged, incorrect or not as described. 5. Orders and when the contract is formed You can review and correct your basket before placing an order. An order confirmation acknowledges that we have received your order; it does not necessarily mean that we have accepted it. The contract is formed when we send confirmation that the order has been accepted or dispatched, whichever happens first. We may reject or cancel an order before dispatch if, for example, a product is unavailable, payment is not authorised, there is an obvious pricing or description error, we cannot deliver to the address supplied, or we reasonably suspect fraud or misuse. If you have already paid, we will refund the affected amount. 6. Prices and payment Prices are shown in pounds sterling. The total price, including any delivery charge, is displayed before you place the order. We are not VAT-registered, so no VAT invoice is issued and VAT is not separately charged by us. Payment is processed through the payment methods offered at checkout. You must be authorised to use the selected payment method. 7. Delivery We currently deliver only to UK addresses. Royal Mail Tracked 48 delivery costs £2.99 for orders with a qualifying product subtotal below £35 and is free when the qualifying product subtotal is £35 or more, after applicable product discounts and before any delivery charge. We aim to dispatch within 2–3 working days. Royal Mail Tracked 48 then aims to deliver within a further 2–3 working days. These are estimates rather than guarantees. Unless a different period is agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is made. Please provide a complete and accurate delivery address. If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was not accepted or collected, we may ask you to pay the reasonable cost of redelivery where the law permits. The goods remain at our risk until they are delivered to you or to a person you identify to receive them. Please see our Delivery Policy for further information. 8. Cancellation, returns and refunds For most non-personalised goods bought online, you may cancel from the time you place the order until 14 days after the day you receive the goods. After telling us that you wish to cancel, you then have a further 14 days to return them. You normally pay the direct cost of returning change-of-mind goods. The right to cancel does not normally apply to goods made to your specifications or clearly personalised. This exception does not affect your rights where goods are faulty, damaged, incorrect, misdescribed or otherwise do not conform to the contract. Our Returns, Cancellation and Refund Policy explains how to cancel, return an item and obtain a refund. 9. Faulty, damaged, incorrect or misdescribed goods Goods must be as described, of satisfactory quality and fit for their normal purpose. If a book arrives faulty or damaged, is not what you ordered, or is materially different from its description, contact us promptly with your order details and, where helpful, photographs. Your statutory remedies may include repair or replacement, a price reduction, or a refund. The Consumer Rights Act 2015 normally provides a 30-day short-term right to reject faulty goods. We will bear reasonable return costs where the goods do not conform to the contract. 10. Our responsibility to you We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was formed, or for business losses where you buy as a consumer. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. 11. Events outside our reasonable control We are not responsible for delay or failure caused by events outside our reasonable control. If such an event affects your order, we will contact you as soon as reasonably possible and take reasonable steps to minimise the effect. Your legal rights concerning delayed delivery remain unaffected. 12. Intellectual property The website, original text, graphics, branding and book content are protected by intellectual-property laws. You may use the website for personal, non-commercial purposes. You must not reproduce, distribute or commercially exploit our content without permission, except where the law allows. Third-party names and trade marks belong to their respective owners. Their use does not imply endorsement or affiliation. 13. Privacy We use personal information to manage orders, payments, delivery, customer service and the website. Our Privacy Policy and Cookie Policy will explain this in more detail. These will be reviewed during the next launch stage. 14. Changes to these terms We may update these terms from time to time. The version applying to an order is the version in force when that order is placed. The latest version and its update date will appear on this page. 15. Governing law These terms are governed by the law of England and Wales. If you live in another part of the UK, you retain any mandatory protections and may bring proceedings in the courts that apply where you live. 16. Contact Questions, cancellations, returns or complaints may be sent to hello.factsinplay@gmail.com, through the Contact form, or by post to our business and service address above.